Product Support

Our Success is based upon Your Success

We have provided many online resources to help you learn more about our products and technology. Use the links below to find references, technical notes, manuals, software updates and more on our current and discontinued products.

If you do not see a specific area for your needs or would like additional assistance, please contact us. To contact us by phone call +1 (801) 262-3592 and press 2 to reach our Technical Support Team. You may also contact us online by using our Contact Support Form.

  • Film Array

    BioFire® FilmArray® System Support

    Stay up-to-date with the latest FilmArray manuals, tech notes, and more.
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  • Film Array

    RAZOR® System Support

    Manuals, test reports, and more can be found here for both the RAZOR EX and RAZOR Mk II instruments.
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  • Film Array

    Life Science Support

    Find support for our pioneering LightScanner® Master Mix and LCGreen® Plus Melting Dye as well as our legacy Life Science Products.
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  • Film Array

    Safety Data Sheets

    We have made available all of the Safety Data Sheets (SDS) for our products.
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  • Film Array

    Return Forms (RMA)

    You'll find all of the information you need if you are returning an instrument or product for replacement, repair, or service.
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