Idaho Technology is aware of the challenges that scientists face in the research lab, and we are here to help. If you are returning an instrument or product for replacement, repair or service, follow the steps below by obtaining an RMA number first, then filling out the appropriate forms to return your product.
For questions or immediate assistance regarding returning products to Idaho Technology, contact our Technical Support Team at:
(801) 736-6354 or by email: support@idahotech.com.
| Follow these steps when returning an products to Idaho Technology |
| Step 1: Obtain and RMA Number |
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An RMA Number must be obtained before returning any equipment (machines, parts, accessories). If an item is returned to Idaho Technology without an RMA or the required decontamination labels and forms, it will be returned to the original sender at their cost.
>> Click here to request an RMA Number |
| Step 2: Decontaminate your Instrument and Fill out the Return Form |
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Once you have obtained an RMA Number, please properly decontaminate your instrument and fill out the Return Form. After you have submitted the Return Form, you will be presented with return labels that you print out and adhere to the shipping container.
>> Click here to fill out the Return Form |
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To download additional return labels, click here.
To download the return forms and fax them to Idaho Technology, click here.
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